The rules regarding the purchase of prepaid gift vouchers and the refunds/returns times, caused by a “wrong purchase“:

  1. The payment is by credit card and/or Paypal account on our website, and we uses the same Customer’s Protection Policies throughout the purchase phase, how any refund request, provided by the same.
  2. If you have any questions or doubt after purchasing a prepaid gift voucher, you can contact us by telephone (0039.031819242) or by email ( or live chat, directly from our official website.
  3. Regarding the cancellation’s policy of a reservation made using our prepaid gift voucher and about the possibles use’s limitations; we invite you to check, please, our official sales rules, presented in a dedicated section and sent to the Customer, during the purchase’s phase also.